Return & Refund Policy

At Village Florist, we take great care in preparing, packaging, and delivering our products. Because we sell both perishable floral products and non-perishable gifts and merchandise, return eligibility varies by product type.

Fresh Flowers, Plants & Perishable Products

Due to the perishable and handcrafted nature of fresh flowers, plants, and floral arrangements, all sales are final and these items cannot be returned.

We want you and your recipient to be happy with your order. If there is a problem with the quality or condition of a floral arrangement upon delivery, please contact us as soon as possible after delivery, preferably within 24 hours, and provide photographs of the item.

Flowers are natural products, and individual blooms, colors, sizes, and varieties may vary depending on seasonal and market availability. When substitutions are necessary, we make every effort to maintain the overall style, color palette, quality, and value of the arrangement.

Non-Perishable Gifts & Merchandise

Eligible non-perishable merchandise may be returned within 30 days of delivery.

To qualify for a return, the item must be:

• Unused and in its original condition
• In its original packaging
• Accompanied by the receipt or proof of purchase
• Eligible for return under the exclusions listed below

Please contact Village Florist before returning any merchandise. Items returned without prior authorization may not be accepted.

Once your return request has been approved, we will provide instructions for returning the merchandise.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping and delivery charges are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect shipped merchandise promptly upon delivery.

If your item arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible and include photographs of the product and packaging.

We will review the issue and, when appropriate, arrange a replacement, store credit, or refund.

Please retain the item and all original packaging until we have completed our review.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Fresh flowers and floral arrangements
• Live plants and other perishable products
• Custom or special-order products
• Personalized items
• Products made or altered specifically for your order
• Opened or used personal-care and beauty products
• Gift cards
• Final-sale or clearance merchandise

Please contact us before purchasing if you have questions about whether a particular product is returnable.

Forever Flowers & Preserved Floral Products

Forever Flowers, preserved flowers, dried floral designs, and similar products are delicate and may be eligible for return only if they are unused, undamaged, and returned in their original condition and packaging.

Because these products can be damaged by improper handling after delivery, please contact us immediately if your order arrives damaged and provide photographs before removing or significantly altering the original packaging.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Orders that have already been designed, prepared, personalized, packaged for shipment, shipped, or delivered may not be eligible for cancellation or refund.

Custom and special-order items may become non-refundable once materials have been purchased or production has begun.

Exchanges

For eligible merchandise, the easiest way to exchange an item is to contact us regarding the original purchase. Once the return is approved, you may place a new order for the replacement item.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit-card company may require additional time before the refund appears on your account.

Original shipping and local delivery charges are generally non-refundable unless the refund is the result of an error by Village Florist.

Contact Us

If you have questions about a return, refund, damaged item, or order issue, please contact Village Florist. We encourage you to contact us before returning any product so we can assist you with the appropriate next steps.

Thank you for choosing and supporting Village Florist.